Account & billing
Login, email verification, FREE/PRO access, subscriptions, payments, cancellation and billing questions.
XCINSIGHT SUPPORT
How can we help?
Questions about a flight, your account, subscription or the Developer API? Contact the XCInsight support team and include the details that help us reproduce the issue.
SUPPORT EMAIL
Contact support
The primary support channel for XCInsight is e-mail. We reply as soon as possible.
What we can help with
XCInsightFlights & IGC
IGC upload, GPS gaps, flight metrics, thermals, replay, public sharing and Flight Media.
Developer API
API keys, scopes, rate limits, endpoints, OpenAPI, webhooks and integration issues.
Privacy & legal
Privacy requests, account data, legal documents, withdrawal and other compliance questions.
SUPPORT REQUEST
What to include in your message
For a faster diagnosis, include the relevant information when possible:
- The e-mail address used for your XCInsight account.
- The flight ID or public flight link when the issue concerns a flight.
- A short description of what you expected and what happened instead.
- A screenshot and your browser/device when the issue is visual or technical.
Never send your password, full card details, API token or webhook signing secret by e-mail.
SAFETY
Not an emergency service
XCInsight support does not provide real-time flight-safety or emergency assistance. In an emergency, use the appropriate local emergency and aviation services.